Troubleshooting

Email templates have stopped working

Why have my Email templates stopped working?

Following a DocMoto Client upgrade there's a small change you need to make to System Preferences to enable email templates again.

The steps needed to re-enable this feature are listed below:

1. Open System Preferences
2. Open Security & Privacy
3. Unlock these preferences at the bottom left hand side
4. Click on Accessibility on the left hand side
5. Click the Privacy tab
6. Under the "Allow the apps below to control your computer" section click on DocMotoClient to highlight it
7. Click the - button at the bottom to remove DocMotoClient (DocMotoClient will disappear from the list)
8. Click the + button
9. Navigate to Applications
10. Select DocMotoClient from your list of Applications
11. Click Open
12. DocMotoClient will be re-added to the list of apps allowed to control the computer

See screenshot of the Security & Privacy section:

All DocMoto users who use the email templates function will need to do this on their machines to re-enable the feature following a DocMoto Client upgrade.